Last Updated: 03-04-2025
Thank you for shopping with Mithra Foods & Beauty.
We take great care in preparing and delivering high-quality natural food products and herbal beauty items.
Due to the nature of our products, our return and refund policy differs from standard retail policies. Please read carefully.
1. No Returns for Perishable & Hygiene Products
As many of our products are perishable or personal care items, we do not accept returns once the order has been delivered.
This includes:
- Natural food products
- Homemade snacks and consumables
- Herbal beauty and skincare products
- Opened or used items
- Custom or bulk orders
2. Eligible for Replacement
A replacement will be provided only if:
- The product is damaged during transit
- The wrong item was delivered
- Packaging is tampered, leaked, or defective at the time of delivery
To request a replacement:
- Share clear, unedited photos/videos of the product
- Report the issue within 24 hours of delivery
- Provide order number and contact details
3. No Refund for
Refunds or replacements will NOT be provided in the following cases:
- Change of mind or personal preference
- Taste, smell, or texture differences
- Minor variations in color, shape, or appearance (natural/handmade products)
- Allergic reactions or individual skin sensitivity
- Damage caused due to improper storage or handling after delivery
- Incorrect address or contact details provided by the customer
- Failed delivery due to customer unavailability
- Delays caused by courier services or external factors
4. Refunds (If Applicable)
Refunds will be processed only in the following situations:
- Replacement is not possible
- Order is canceled by us due to stock or operational issues
Refund Details:
- Refund will be issued to the original payment method
- Processing time: 5–7 business days (depending on bank/payment provider)
5. Order Cancellation Policy
- Orders can be canceled within 30 minutes of placing the order
- Once order processing or preparation has started, cancellation is not allowed
- Custom orders and bulk orders are non-cancellable
6. Incorrect Address or Delivery Failure
Refunds will not be provided if:
- Incorrect or incomplete address is provided
- Customer is unavailable at the time of delivery
- Delivery fails after multiple attempts
7. Product Usage Disclaimer
- Our beauty products are made using natural and herbal ingredients
- Customers are advised to do a patch test before use
- We are not responsible for any allergic reactions or skin sensitivities
8. How to Request Refund / Replacement
If you face any issue, please contact us immediately:
📧 Email: godwinmithra@gmail.com
📞 Phone: +91 82484 66577
Please include:
- Order number
- Photos/videos of the issue
- Your contact details
9. Final Note
At Mithra Foods & Beauty, we are committed to quality, tradition, and customer satisfaction.
All our products are made with care, and slight variations may occur due to natural ingredients and handmade processes.
We appreciate your understanding and support ❤️
