Refund & Return Policy

Last Updated: July 2026

At Mithra Foods, we are committed to delivering fresh, high-quality food products to our customers. Due to the perishable nature of our food products, we do not accept returns once an order has been delivered.

Returns

For food safety, hygiene, and quality reasons, all food products sold by Mithra Foods are non-returnable after delivery.

To be eligible for assistance, customers must inspect their order immediately upon delivery and report any issues within 24 hours of receiving the order.

Damaged, Incorrect, or Missing Items

If you receive a product that is:

• Damaged during delivery
• Incorrect
• Missing from your order
• Spoiled upon arrival

Please contact us within 24 hours of delivery by emailing mithrarathi24@gmail.com.

To help us resolve your request quickly, please include:

• Your Order Number
• Photos of the product and packaging
• A brief description of the issue

Our team will review your request and respond as soon as possible.

Refund Eligibility

Refunds may be approved in the following situations:

• The wrong product was delivered.
• The product arrived damaged during transit.
• The product was spoiled upon delivery.
• The ordered product was unavailable and could not be fulfilled.
• Your order was cancelled by Mithra Foods before dispatch.

All refund requests are subject to verification and approval.

Non-Refundable Items

Refunds or replacements will not be provided for:

• Change of mind after purchase.
• Incorrect delivery address provided by the customer.
• Failure to receive the order due to customer unavailability.
• Personal taste or preference.
• Products that have been opened or consumed.
• Minor packaging damage that does not affect the quality or safety of the product.
• Sale or promotional items, unless they are damaged or incorrect.

Order Cancellation

Orders may be cancelled only before they have been processed or dispatched.

Once an order has been prepared for shipment or dispatched, cancellation requests cannot be accepted.

To request an order cancellation, please contact us immediately at mithrarathi24@gmail.com.

Refund Process

If your refund request is approved, the refund will be processed to your original payment method within 7–10 business days.

Please note that your bank or payment provider may take additional time to process and reflect the refund in your account.

Contact Us

If you have any questions regarding this Refund & Return Policy, please contact us:

Mithra Foods

Email: mithrarathi24@gmail.com