# Terms & Conditions

Last Updated: July 2026

Welcome to Mithra Foods. These Terms & Conditions ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

1. About Mithra Foods

Mithra Foods is committed to providing high-quality food products and a secure online shopping experience. Our website is powered by Shopify, enabling customers to browse, purchase, and receive products conveniently.

2. Eligibility

By placing an order on our website, you confirm that:

• You are at least 18 years of age or have permission from a parent or legal guardian.
• The information you provide is accurate, complete, and up to date.
• You are legally capable of entering into a binding agreement.

3. Products

We strive to display accurate product descriptions, ingredients, pricing, and images.

However:

• Product images are for illustration purposes only.
• Packaging may vary from the images shown.
• Product colour or appearance may differ slightly due to lighting, photography, or display settings.
• Product availability may change without prior notice.

We reserve the right to discontinue any product at any time.

4. Orders

All orders placed through our website are subject to acceptance by Mithra Foods.

We reserve the right to:

• Accept or reject any order.
• Cancel orders due to product unavailability.
• Cancel orders in case of pricing errors or suspected fraudulent activity.
• Limit quantities purchased by a customer.

If your order is cancelled after payment has been received, the applicable refund will be processed to your original payment method.

5. Pricing

All prices displayed on our website are in Indian Rupees (INR).

Prices may change without prior notice.

Applicable taxes and shipping charges will be displayed during checkout before payment is completed.

6. Payments

We accept secure online payments through our authorized payment partners.

Your payment information is securely processed through trusted third-party payment gateways. Mithra Foods does not store your debit card, credit card, or banking credentials.

7. Shipping & Delivery

Orders are processed and dispatched according to our Shipping Policy.

While we make every effort to deliver orders within the estimated delivery time, delays may occur due to:

• Weather conditions
• Public holidays
• Courier delays
• Natural disasters
• Other circumstances beyond our control

Mithra Foods shall not be held responsible for delivery delays caused by third-party courier partners.

8. Returns & Refunds

Due to the perishable nature of our food products, returns are generally not accepted.

Refunds or replacements will only be considered in cases where:

• The wrong product was delivered.
• The product arrived damaged.
• The product was spoiled upon delivery.
• The order was cancelled before dispatch.

Please refer to our Refund Policy for complete details.

9. Order Cancellation

Orders may be cancelled only before they are processed or dispatched.

Once an order has been packed or shipped, cancellation requests cannot be accepted.

10. Customer Responsibilities

Customers are responsible for:

• Providing accurate delivery information.
• Ensuring someone is available to receive the order.
• Reviewing product ingredients before purchase if they have allergies or dietary restrictions.

Mithra Foods shall not be responsible for allergic reactions resulting from ingredients clearly listed on the product packaging or website.

11. Intellectual Property

All content available on this website, including but not limited to:

• Logos
• Product photographs
• Images
• Text
• Graphics
• Icons
• Website design

is the exclusive property of Mithra Foods and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

12. Limitation of Liability

Mithra Foods shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our maximum liability shall not exceed the total amount paid by the customer for the relevant order.

13. Privacy

Your personal information is collected, stored, and processed in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of your information as described in our Privacy Policy.

14. Changes to These Terms

Mithra Foods reserves the right to modify or update these Terms & Conditions at any time without prior notice.

Any changes will become effective immediately upon publication on this page.

Your continued use of the website after changes have been posted constitutes acceptance of the revised Terms.

15. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts located in Karaikudi, Tamil Nadu, India.

16. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Mithra Foods

Email: mithrarathi24@gmail.com

Address: No.93/10 Arunthathiyar Street, Kandanoor Road, Keelatheru Karaikudi-630001.

Phone: 9443237504

GST Number: [GST Number (if applicable)]